Active & Reflective Listening – VIDEO CLASS
Active listening is a technique that is used in counseling, training, and solving disputes or conflicts. It requires the listener to fully concentrate, understand, respond and then remember what is being said. This is different to other listening techniques like reflective listening and empathic listening.
Reflective listening is a communication strategy involving two key steps: seeking to understand a speaker’s idea, then offering the idea back to the speaker, to confirm the idea has been understood correctly. This course shows you in 4 easy steps how to master the art of reflective listening
This class gives you the skills to learn and practice both Active and Reflective Listening so that you can build strong friendships and be successful in your career.
Course Instructor
